Frequently Asked Questions

Ordering is easy! Simply select your preferred animation style and theme, then proceed to checkout. After your purchase, we'll email you instructions on how to upload your photo and personal message. No need to have everything ready upfront - you can take your time finding the perfect photo after ordering.

After placing your order, you'll receive an email with simple instructions and a secure link to upload your photo and personal message. The upload process is quick and user-friendly, requiring just a few clicks to submit your materials.

The best photos for animation feature clear, well-lit subjects with visible features. Close-up shots of faces work particularly well, as do photos with pets, couples, or family groups. We recommend choosing images with emotional significance that will look magical when brought to life. While we can work with most photos, very blurry, extremely dark, or low-resolution images may limit animation possibilities.

Yes! When uploading your photo, you'll have the opportunity to provide special instructions for our artists. While we can't guarantee every request can be fulfilled (depending on the photo's composition), we'll do our best to accommodate your vision and create something truly magical.

We offer three levels of animation to suit different preferences and budgets:

• Classic (£14.95): A beautifully framed and enhanced static image of your favorite moment.
• Enhanced (£19.95): Static image with animated personal message and music, adding a magical touch to the scene.
• Magical (£29.95): Fully animated - watch as the scene comes to life with lifelike movements, animated personal message, and music!

We offer several beautifully crafted designs perfect for different occasions and recipients. Our themes include options ideal for Mother's Day, Father's Day, birthdays, anniversaries, pet memorials, and more. Each theme is designed to enhance your photo while matching the recipient's personality and passions.

No, a personal message is optional. If you prefer a version without any personal message, simply let us know in the order notes at checkout, and we'll create your animation without text.

Absolutely! While our themed collections highlight specific occasions like Mother's Day, our animations are perfect for any celebration: birthdays, anniversaries, graduations, memorials, or just to say "I love you." Simply select the theme that best matches your intention, and we'll create something perfect for your specific occasion.

Our standard delivery time is within 48 hours after you upload your photo and message. For last-minute gifts or urgent requests, we offer a Priority Delivery option for an additional £5, which guarantees delivery within 24 hours of photo submission.

Your completed animated memory will be delivered directly to your email. The email will contain a high-quality digital file that's perfect for sharing via social media, messaging apps, or as an eCard. You can also save it as a digital keepsake on your devices.

Yes! Our quick turnaround times make our animated memories perfect for upcoming celebrations. For standard delivery, order at least 3 days before your special occasion. For more urgent requests, select our Priority Delivery option during checkout for delivery within 24 hours of photo submission - perfect for last-minute gifts!

Customer satisfaction is our priority! If you haven't received your animated memory within the promised timeframe, please check your spam/junk folder first. If it's not there, contact us immediately at hello@magicallymoved.com, and we'll resolve the issue as quickly as possible. For Priority Delivery orders, we'll refund the priority fee if we miss our 24-hour commitment.

We accept most common image formats including JPG, PNG, and HEIC. For the best results, we recommend uploading the highest quality version of your photo that you have available. If you're unsure about your photo's compatibility, just upload what you have, and we'll contact you if we need an alternative.

Absolutely! Our animated memories are perfectly optimized for sharing on social media platforms including Facebook, Instagram, and WhatsApp. They also work great when sent via email or messaging apps. The file we deliver will be ready to share without any additional conversion needed.

Yes, both our Enhanced and Magical animation options include beautiful background music that complements the theme and emotion of your animated memory. The sound can be muted if preferred when viewing or sharing.

Your happiness is our top priority! If you're not completely satisfied with your animated memory, please contact us at hello@magicallymoved.com within 7 days of delivery. We'll work with you to make revisions or adjustments to ensure you love your creation. If we can't meet your expectations after reasonable attempts, we'll issue a full refund - no questions asked.

Yes, we offer one complimentary revision if you'd like to adjust something about your animated memory. To request a revision, simply email us at hello@magicallymoved.com within 3 days of receiving your animation, clearly describing the changes you'd like to see. Additional revisions beyond the first may incur a small fee, which we'll discuss with you before proceeding.

We offer a 100% satisfaction guarantee. If you're not happy with your animated memory and we can't resolve the issue through revisions, we'll provide a full refund within 14 days of your purchase. Since our products are digital goods, we generally don't offer refunds after you've received and approved your final animation unless there are exceptional circumstances.

We're here to help! For any questions, concerns, or special requests, please email us at hello@magicallymoved.com. Our customer service team is available Monday through Friday, 9 AM to 5 PM GMT, and we strive to respond to all inquiries within 24 hours.

Of course! If you have questions or need guidance before placing your order, please reach out to us at hello@magicallymoved.com. Include your phone number if you'd prefer a call back, and we'll be happy to assist you with any pre-purchase questions or concerns.